Computerized tomography devices provide high accuracy in diagnosis processes by imaging the internal structures of the body in detail. However, in the event of a malfunction of these advanced technology systems, the intervention process must be carried out quickly and effectively. At this point, the service request steps, which are the first and most critical stages of the service process, serve as a guide for users.
A correct and complete service request allows the technical team to analyze the malfunction in advance and intervene with the appropriate spare part or equipment. This helps to repair the device in a shorter time and prevent possible disruptions in healthcare services.
The service request process for a computerized tomography device generally consists of the following steps:
Observing and recording the malfunction:
The problem experienced in the device; for example, system freezing, blurring in the image, tube heating or the device not turning on at all, should be noted clearly.
Recording error codes or screen messages:
Modern computerized tomography systems produce certain error codes when a malfunction occurs. Communicating these codes to the technical service ensures that the malfunction is correctly classified.
Filling out the service request form:
The service request form provided by Anod includes basic fields including the device model, serial number, last service date and user information. It also includes a detailed description of the fault.
First support phase – remote support assessment:
After receiving the request form, Anod technical team first tries to solve the problem through remote assessment. Software-based problems can often be fixed at this stage.
On-site service planning and spare part preparation:
If remote intervention is not sufficient, the type of fault is analyzed and on-site service is planned. The technical team is directed by preparing the necessary x-ray spare parts, tubes, cables, cards and similar components.
Service intervention and test shots:
The fault is fixed during the intervention performed at the device. After the procedure, a control shot is taken with a test phantom and the performance of the device is evaluated.
Reporting and recording:
A detailed service report is prepared after the intervention. The cause of the fault, the procedures performed, the replaced parts and the recommended maintenance schedule are presented to the user.
Computed tomography devices; Since it works integrated with systems such as x-ray, mammography, X-ray, and MRI devices, these connections should also be taken into account during the service request process. In cases such as not being able to send data to the PACS system, the problem may not only be in the IT device but also in the network infrastructure.
Anod accepts device service requests digitally and ensures that notifications are received through a user-friendly interface. Thanks to this system, users can access past service records, see planned maintenance times, and create support requests in minutes.
In addition, Anod's technical team informs the user after a failure and makes suggestions for more efficient use of the device. In this way, both the service process is accelerated and possible re-failures are prevented.
As a result, the service request steps in computed tomography devices are not only the beginning of the technical process, but also the basis for the safe and uninterrupted operation of the device. Anod manages this process in a user-focused, fast, and effective manner, ensuring that healthcare institutions continue their workflow without interruption.