Among medical imaging systems, tomography devices, which stand out with their high sensitivity and hardware complexity, are systems that require special attention during the warranty period, along with the need for regular technical service and maintenance. The technical services provided under the warranty of the device ensure continuity of performance and prevent costs in case of failure. In this article, we will discuss the details of the technical services under warranty for the tomography device.
As Anod, we provide comprehensive technical service to healthcare institutions in Ankara both during and after the warranty period. Every intervention under warranty is carried out by our expert staff in accordance with the manufacturer's standards of the device.
What Does the Warranty Process Cover?
The warranty period for computerized tomography devices usually varies by manufacturer, but is determined between 1 and 3 years on average. During this period, certain parts of the device and labor services are provided free of charge. Technical services under warranty generally cover the following processes:
Replacement of factory-faulty hardware
Correction of software faults
Calibration and testing processes
Elimination of hardware incompatibilities
Radiation safety checks
Testing of cooling and energy distribution systems
Anod technical team intervenes in warranty claims in accordance with the device manufacturer protocols and maintains the system compatibility of the device.
How to Request Warranty Service?
Device users can quickly create a service request in case of a malfunction, performance decrease or imaging errors on the system. During this process:
Failure notification is received
The warranty period and scope of the device are questioned
The necessary hardware and software information is analyzed
On-site technical service planning is made
Spare part and calibration preparations are completed
This process works similarly in tomography systems that work integrated with other devices such as x-ray, roentgen, MR device, open MRI machine.
What Situations Are Not Covered by Warranty?
Main situations not covered by the warranty:
Malfunctions caused by user error
Problems resulting from unauthorized interventions
Exposure of the device to external environmental conditions (dust, liquid, excessive heat)
Damage caused by not performing periodic maintenance
Replacement of X-RAY SPARE PARTS and support modules with non-original products
As Anod, we also offer suitable solutions in cases not covered by the warranty, and if necessary, we provide coordinated service with the manufacturer to ensure that malfunctions are resolved in a minimum time.
Should Periodic Maintenance Be Performed During the Warranty Period?
Yes, it should definitely be done. In order for the device to remain under warranty, the periodic maintenance plans recommended by the manufacturer must be adhered to. The performance of the device is maintained and the risk of failure is minimized with the testing and calibration processes performed during these maintenance operations.
Conclusion
A tomography device is a complex system that requires advanced technology, and the technical services provided during the warranty period are of great importance for the healthy operation of the device. As Anod, we help you operate your devices safely with comprehensive technical service and support solutions during and after the warranty period.