X-ray devices are one of the cornerstones of diagnostic processes in healthcare services. However, in order for these devices to work effectively and for a long time, users must be consciously involved in the technical support process. At this point, a technical support form specially prepared for users is of great importance both in terms of rapid resolution of malfunctions and the correct progress of the technical service process.
When an x-ray device malfunctions, the clearer and more comprehensive the information sent by the user to the technical service unit, the shorter the time it takes to resolve the problem. Therefore, the x-ray device technical support form to be prepared should be structured in a standard and understandable manner.
The basic headings that should be included in the form are as follows:
Device Model and Serial Number
Year of Installation and Last Service Date
Failure Description (Detailed observation notes)
Error Code (If applicable)
Complaints Regarding Image Quality
Area Where Software or Hardware Problems Are Considered
Previous Interventions (If applicable)
User Contact Information and Request Date
Completing this information completely will allow the technical service to make a correct preliminary assessment. Problems such as low radiation output, screen freezing, table movement problems, system shutdowns that may occur in x-ray systems in particular should be described in detail in the form.
Anod makes such technical support forms accessible in the digital environment in the support services it offers to its users. The company creates a service history specific to each user and creates a fast and accurate intervention plan by taking into account previous failures. In this way, the service period is shortened and the devices are put back into operation in a short time.
X-ray devices often need interventions that require x-ray spare parts due to their sensitive structure. Parts such as tubes, detectors, in-cabin power modules or cooling systems are checked during the service process and replaced if necessary. Indicating complaints about these parts through the technical support form also speeds up the process of obtaining the correct part.
Especially in x-ray devices operating on the same infrastructure as computerized tomography, x-ray and mammography systems, the effects of the failure can be seen throughout the system. For this reason, it is recommended that the form also includes a field indicating whether the failure affects other devices.
Anod accelerates the solution process in case of device failures with both on-site technical service and remote support options. The forms received from the user are analyzed by the expert technical team, a preliminary diagnosis is made and planning is made for situations requiring on-site intervention.
As a result, a correctly structured x-ray device technical support form not only facilitates communication, but also ensures that the devices are back in operation in a shorter time, at a lower cost and with the least disruption. Anod maximizes user satisfaction by using this systematic structure at the corporate level.